You can also try calling again later.Ĭalls to Adviceline are free from mobiles and landlines. If the wait is long, we’ll tell you about other ways to get advice. We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If you’re in one of these areas, we’ll give you other options when you call. There are a few parts of England we don’t cover yet.

This can be any number - we only use it to send your call to a local adviser if one’s available. If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. It’s usually busiest at the beginning and end of the day. Find out how to use Relay UK on the Relay UK website.Īdviceline’s available 9am to 5pm, Monday to Friday. You can use Relay UK with an app or a textphone. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then the Adviceline or Advicelink number You can contact an adviser through our national phone service: Talk to us about any other kind of problem - we can usually help between 9am and 5pm, Monday to Friday Talk to us about a debt problem - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday Talk to us onlineĬhat lets you talk to a trained adviser online. There might be longer wait times than usual but we’ll help you as soon as we can. If you can’t contact your local Citizens Advice, you can still get help by calling our national phone line or by talking to an adviser online. They might be able to help by phone, email or online chat instead. Some local Citizens Advice still can't give face to face advice. The debt helpline is not available on public holidays. Find out how to use Relay UK on the Relay UK website. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 08 Talk to us online about a debt problem using chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm SaturdayĬall our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday If you’re having issues with money or debt, you can: If you already get Universal Credit, stay on this page to find your nearest Citizens Advice or talk to us online or by phone. If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment. There are lots of ways to contact us if you can’t find the advice you need on this website.

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